01
Do I need to be registered in Bobo Choses online store to make a purchase?
No, you can also place your order as a Guest.


02
What does a BOBO CHOSES account allow me to do?
You will have access to a menu with options including a wishlist, orders, refunds, gift cards, and personal details.

03
I have forgotten the password to my BOBO CHOSES account. How can I get a new one?
Enter to the log in section, and click on the “FORGOT YOUR PASSWORD” option. Type your email address to receive a password reset link. If you are experiencing any difficulties, please contact customerservice@bobochoses.com


04
Can I change or cancel my order after placing it?
At the moment once an order is placed there is no possibility to modify it, please contact us immediately after placing your order via customerservice@bobochoses.com and our Customer Service team will inform you if it is possible to cancel your order. Note that we can not assure that the cancellation can be effective. Bear in mind that during high peak periods, our response can be delayed.


05
How will I know if my order is being processed?
You will receive an email once your order has been shipped. All products are subject to availability, if they are not available we will contact you as soon as possible.

06
Can I return my order?
Of course. You have 30 days to return it from the day you receive the order. Bear in mind that there are some items that cannot be returned due to sanitary reasons. To obtain further information of the return process or policies please go to RETURNS

07
Can I exchange an item on my order?
Yes, you will have 30 days from the date of receiving your package to request an exchange and you can do so as informed on the section RETURNS by following the steps on “How can I request a return?”. At the moment of selecting the item you will be given the option to return or exchange.

08
How do I return an order placed as a Guest?
On the section RETURNS, at the top of the page you will find a button to request your return, then you must fill the order number and email used to place the order and follow the instructions to proceed.

09
What should I do if I have a defective item that was purchased from a retailer?
You will need to contact the retailer so they can provide a solution according to their policies. They will get in contact with us if they need our assistance.


10
How can I get in touch with BOBO CHOSES’ Customer Service:
Email: customerservice@bobochoses.com
Telephone:  00 34 936 09 68 88
Whatsapp: 00 34 648 27 56 71
Customer service Opening Hours (CET timezone):
Monday to Thursday 8:30 am – 5 pm, Fridays 8:30 am – 2 pm

11
How does presale work?
You can order our out of stock best sellers and we will produce them for you. Through the
presale you can also get super exclusive items. Find out here more about how it works.